Contact information

We’re here to help. If you have any questions regarding your order, shipping, returns, or general inquiries, please contact us using the details below.

Customer Support

Email:
sippix.id@gmail.com

WhatsApp:
+62 812 1881 110

Support Hours

Our customer support team operates from Indonesia (WIB / GMT+7).

Please note that response times may vary depending on your location due to time zone differences. We respond during Indonesian business hours and aim to reply as promptly as possible.

Response times may also be slightly longer during peak periods, weekends, or public holidays.

Order-Related Inquiries

For faster assistance, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of your inquiry

Important Notes

  • Please allow reasonable response time before sending follow-up messages

  • Address changes, shipping issues, and return requests should be reported as soon as possible

  • For address changes, include “URGENT: Address Change” in your message subject (if applicable)