Refund policy

Return Eligibility

We accept return or exchange requests within 14 days of delivery only in limited circumstances.

Items must be:

  • Unused

  • Unwashed

  • In original condition

 

Returns We Do Not Accept

We do not accept returns, refunds, or exchanges for:

  • Change of mind after purchase

We strongly recommend reviewing product descriptions carefully before ordering.

 

 

When Refunds or Replacements Are Issued

Refunds or replacements are only issued in the following cases:

  • The product arrives damaged

  • The package is missing or confirmed lost

  • You received the wrong product

  • You received the wrong product due to our error

 

Wrong Product

If we sent the wrong product, you will be offered one of the following options:

  • A refund, or

  • A replacement product

In all cases, the original item must be returned to us before a refund is processed or a replacement is sent.

 

 

Lost Packages

If the courier confirms that your package was lost in transit, SIPPIX will replace the product at no additional cost, subject to availability.

If the item is no longer available, we may offer a comparable replacement or store credit.

 

 

How to Initiate a Return

To initiate a return or exchange, Please email us at sippix.id@gmail.com with your order # or WhatsApp us at +628121881110.

Our team will guide you through the next steps.

 

 

Return Shipping Costs

We cover the cost of return shipping for eligible returns.
All return shipments must use a trackable shipping service, as we cannot guarantee receipt without tracking.

 

 

Processing Time

Once we receive and inspect your returned item, refunds or replacements will be processed within a reasonable timeframe. Processing times may vary depending on payment provider and location.

 

 

Final Notes

  • Items returned without approval may be rejected

  • Refunds are issued to the original payment method unless otherwise stated